Build Simple Systems Custom software for businesses

Build Simple Systems / Case studies / MileMethod

Case study

MileMethod.

A custom client portal and admin system for a miles and points advisor running a travel rewards service. One place the business actually runs from, instead of seven tools that didn't talk to each other.

The problem

Running a business out of disconnected tools and memory.

  • The business ran on a pile of separate tools, Gmail, Google Sheets, Notion, Typeform, Zapier, Relay, and Make.
  • Multiple sources of truth for each client, living in Notion, Google, and the owner's head.
  • Every new client meant copying the same data into several places by hand. All of it landed on the owner.
  • The SaaS options available didn't fit the way he actually worked.

What I built

Custom client portal and admin system.

  • Lead intake - Custom lead intake form, automatic scoring, admin review workflow.
  • Client portal - Dedicated login for each client, client fulfillment in one place.
  • Notifications - Branded emails sent automatically.
  • Admin system - Everything the owner needs to run the business, tracked and managed without leaving the app.
  • Payments - Stripe built directly into the app. The entire customer experience lives in one place.
  • Foundations - Scalable database, real authentication, security built in from the start, portable code, and 100% owned by the business.

In their words

"I used to work 12 hour days. Now I get the same work done in three to four hours, and I finally have a scalable business."

Trevor Wright · Founder, milemethod.com

"For a long time I was working 12 hours a day, constantly reacting to client problems. I'd tried to piece together my own automations with Notion, Zapier, and Relay, but when one tool broke, it broke my entire business. The difference with John was that he took the time to understand the unique aspects of my travel business instead of forcing me into a copy and paste CRM. Now I get the same work done in three to four hours a day, I've cancelled over $1,000 a month in software, and I finally have a platform that's fully mine, one I can step back from while it keeps improving."

Trevor Wright, MileMethod

milemethod.app/scoreboard
MileMethod client portal, Million Miler scoreboard (client data anonymized)
Client portal · Million Miler Scoreboard Each client tracks live progress toward 1,000,000 points, with annual fees, credits and approval rate at a glance. Client details anonymized.
milemethod.app/cards
MileMethod client portal, card application blueprint (card names and dates anonymized)
Client portal · Million Miler Blueprint Every application, bonus deadline and credit limit tracked per client. Only their own data, enforced at the database. Card names & dates anonymized.

Want the same?

Let's build yours.

Tell me what your business runs on now and what you're stuck on. I'll read it myself and be back in touch soon.

Get in touch